Emergency details card

How to look after your synthetic cards

• You can write on the card with ballpoint, fountain pen or pencil. But due to the coating, once written on, the writing cannot be erased.
• DO NOT use solvent based marker pens - these can dissolve the protective coating.
• They can be fully immersed in water, but when soaked the protective coating becomes easily damaged - so do not scratch them when wet. Once dry, their scratch-resistance will return.
• Cleaning:
  • Use a common soft kitchen detergent or hand soap diluted with water. Products with low alcohol content (< 40%) can be used to disinfect the cards.
  • Gently wipe the surface with a soft cloth immersed with the mixture of soft detergent and water.
  • DO NOT use pure concentrated soap - always dilute!
  • DO NOT use of microfiber cloths because these type of cloths might polish the surface and/or damage the printed image.
  • DO NOT use all-purpose cleaning products that contain abrasive particles (like e.g. alum) as these products can damage the
    printed image.
  • Do NOT use of disinfectant products with high alcohol content (e.g. 60% isopropanol or 60% ethanol or a mixture of both) as
    these products can damage the printed image.

We ship worldwide

We aim to ship items within 7 days of ordering. UK orders should arrive within 3 days of shipping, and overseas are likely to take between 1 and 4 weeks.

For more detail and prices here: Delivery information

Please note that some countries will charge a customs or import duty and/or tax. This is not something we can control and you will need to check your country's rules for importing goods from the UK.

Items can be returned for a full refund within 14 days of receipt, provided they are returned unused and in their original condition. The customer will need to pay the cost of shipping for unwanted item(s).

In the case of faulty goods, or an incorrect or missing item, contact us within 14 days of receiving the order (by email, contact form, or phone) and let us know what has gone wrong. We will re-send the correct product or, if appropriate, refund the cost of the missing/faulty item. If a return of faulty or incorrect goods is needed, we will refund you the cost of postage for the return.

(for more detail see the returns policy at the bottom of the delivery and returns page)