Hearing Impaired card

Laminated cards are wipe clean, but should not be immersed/soaked as the laminate may separate and the card inside can become damaged.

Note: Laminated cards are being discontinued, and reprints will be in synthetic material that doesn't need laminating.

We ship worldwide

We aim to ship items within 7 days of ordering. UK orders should arrive within 3 days of shipping, and overseas are likely to take between 1 and 4 weeks.

For more detail and prices here: Delivery information

Please note that some countries will charge a customs or import duty and/or tax. This is not something we can control and you will need to check your country's rules for importing goods from the UK.

Items can be returned for a full refund within 14 days of receipt, provided they are returned unused and in their original condition. The customer will need to pay the cost of shipping for unwanted item(s).

In the case of faulty goods, or an incorrect or missing item, contact us within 14 days of receiving the order (by email, contact form, or phone) and let us know what has gone wrong. We will re-send the correct product or, if appropriate, refund the cost of the missing/faulty item. If a return of faulty or incorrect goods is needed, we will refund you the cost of postage for the return.

(for more detail see the returns policy at the bottom of the delivery and returns page)