Stickman Communications - creating tools that help communicate effectively about disability related symptoms, needs and issues, especially around hidden disabilities and neurodivergence Welcome! Welcome to Stickman Communications Ltd - creating tools to help you communicate about your disabilities, symptoms and needs, with a focus on hidden disabilities, invisible illnesses, and neurodivergence. About us Shop Blog

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Delivery & Returns Shipping Policy Updated 08th August 2026, following extensive tariff and shipping process changes. We currently only ship within the UK, but downloadable items can be purchased internationally. Orders within the UK, your items will be sent by first class Royal Mail (or equivalent parcel service if your order is too big) Where payment is made from an account that isn't in British Pounds, a conversion fee will be charged by your card or bank provider. We have no control over this and you will need to check your account rules with your bank or card provider. As this business is run by people with disabilities, we have to be flexible to be sustainable. So we aim to send physical orders within 7 working days of receipt of payment. For download purchases, you should receive an email with the relevant links within 2 hours - please check your spam/junk if you can't see them in your main inbox. If you do not receive them, please contact us on admin@stickmancommunications.co.uk for assistance. Once shipped, delivery depends on Royal Mail. Their target delivery times are: First class Royal Mail (mainland UK): 1-2days UK shipping prices Order total excluding P&P £0.00-£4.99, postage: £1.70 Order total excluding P&P £5.00-£29.99, postage: £2.50 Order total excluding P&P £30.00-£39.99, postage: £4.00 Order total excluding P&P £40.00-£99.99, postage: £4.50 Order total excluding P&P £100.00 + postage: FREE Any parcels too large to be sent by First Class post will be sent by 'Parcel Delivery'. Withdrawal, and Return & Exchange Policy For physical products you have the right to cancel/withdraw from this sales contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item. To exercise the right to cancel, you must inform us at: Stickman Communications Ltd using the information on our contact page of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Downloads: download purchases can only be cancelled and refunded if it is within 14 days of placing the order AND the file has not been downloaded. Download orders cannot be cancelled after the file has been downloaded. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Return of goods In the case of faulty goods, or an incorrect or missing item, please contact us within 14 days of receiving the order (by email, contact form, or phone ) and let us know what has gone wrong. We will re-send the correct product or, if appropriate, refund the cost of the missing/faulty item. If a return of faulty or incorrect goods is needed, we will refund you the cost of postage for the return. If you want to return an item for any other reason, you need to send back the goods or hand them over to us, and your contact details, the order number, and the reason for your return at: Stickman Communications 129 Broadway Didcot OX11 8XD without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

FAQ Frequently asked questions General Setting up FAQs What is an FAQ section? An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?". Why do FAQs matter? FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience. Where can I add my FAQs? FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

We’ve partnered with Purpl Disabled Discounts Purpl is the UK's first disabled discount website founded by a disabled person who wants to help offset the extra costs that come when you live with a disability. Please register or login using the form below to obtain your Purpl disabled discount code. We have teamed up with Purpl, and their members can get a 10% off discount code to use on our website. Find out more on their website: https://www.purpldiscounts.com/

Contact Us For any enquiries, please feel free to: Write to us at: Stickman Communications Ltd Baptist House 129 Broadway Didcot OXON OX11 8XD (use this address for returns too) Call us on: 07717454648 Email us at: admin@stickmancommunications.co.uk Or use the contact form below: Contact Form First name* Last name* Email* Phone What would you like to contact us about?* Please add more info here:* Submit

About Stickman Communications and the work it does - and it's founder, Hannah Ensor. About Us Creating tools to help you communicate about your disabilities, symptoms, and needs. All Stickman Communications products feature the work of stickman cartoonist Hannah Ensor. Hannah’s unique approach to communicating about disability and medical conditions has grown from personal experience and the situations she has encountered. To get every product ‘right’, Stickman Communications holds PIF TICK information quality mark , and Hannah works closely with individuals and communities affected by those conditions which also contributes to the success of these relatable, light-hearted yet accurate communication tools. Our Keyring Cards were shortlisted for the Blackwood Accessible Design awards in 2022/2023. The PIF TICK, run by the patient information forum, is the only assessed quality mark for print and online trusted health information in Europe. To gain the PIF TICK members must show they meet 10 key steps, including that users are involved in the production of health information, it is evidence-based, and it is easy to use and understand. (You can read more about these steps on the PIF TICK website ) Stickman Communications Ltd received its accreditation in June 2021. What does this mean in practice? It means we have an effective system for ensuring that the information we produce is evidence based, and meets the needs of the relevant community. Our long standing ethos of ensuring we listen to patients and take on board their lived experience as well as medical information is now set out in clear processes. And as a result we are already seeing improvements in some of our products. Everything which we put through this process will get the TICK mark, so you will see more and more of our products with the green tick - and everywhere you see it you will know the information is up to date and accurate. Yes, it's been a lot of work, and will be a lot of work to maintain it, but we absolutely believe it will be worth it. Our Story Stickman Communications is a tiny company run by me (Hannah Ensor) and a PA. It started out as not-a-business-at-all - just me creating a few cards to help people understand my disabling hypermobility and PoTS without me constantly having to explain and use up my precious energy. Although I graduated with a BSC Hons Environmental Health, and worked in that field for a few years, it soon became clear I wasn't going to be well enough to work in any conventional setting, and I was medically retired in my late 20's. As I shared my work with other people with similar conditions, I found that other people wanted stickman cards too - and so it grew into a business and a new career. Everything we sell is created by working with people who live with the relevant symptom/condition/need, to ensure it accurately reflects reality - and is understandable to the uninitiated. The stickmen are also part of helping people to understand the point - conveying the emotion or need in a way that takes our differences from 'distant, medical, incomprehensible' - to 'a human being thing'. We now have over 200 cards, badges, wristbands communicating about life with disabilities - all available here, in our online shop. I regularly share experiences, practical tips, and things I've learned on social media, and on my blog (my old blog is here: https://stickmancommunications.blogspot.com/ but I'll be writing new ones on the blog on this website - and updating old ones that I particularly like and bringing them over here too. ) In 2017 and 2018 I was on the Shaw Trust's list of the top 100 most influential people with disabilities, and our keyring cards were shortlisted for the Blackwood Design awards in 2022/2023. I do talks on: Communicating about hidden disabilities (for patients), Understanding Disability - and communicating about it (for health and social care professionals) Hypermobility and pots diagnosis and management. Disability - a different normal. (an entertaining look at some of my experiences of disability, sharing things I've learned along the way.) We try to respond to queries within a couple of days, but living with complex health issues, it can sometimes take longer. We take requests for topics for cards to cover, but please be aware that we can only work on them as health allows - so our list of products-in-waiting is rather long! We are based in Oxfordshire UK, and ship internationally. (But be aware that international orders can take quite a while due to customs etc) So, that's us!

Terms and conditions Payments We process payments through Stripe and paypal, which can accept payment via Visa, Mastercard, Discover, or American Express card. Copyright This site and all its contents including design, images, files, the selection and arrangement thereof, are the property and Copyright © 2009-2025 of Stickman Communications Ltd. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Stickman Communications Ltd. All Stickman Communications products are subject to copyright and the images thereon may not be replicated, reproduced or distributed in any form other than on the purchased item without the prior written permission of Hannah Ensor. Downloads Copyright of all download material remains with Stickman Communications Ltd. In purchasing a download, you buy the right to download that file within 30 days of the date of payment (in the case of free downloads, for 30 days from the date of placing the order). You may not permit the use of downloaded files by other persons and you may not share downloaded files on the internet, by email or any other electronic means. You may only print copies of the download for your personal use. Personal use can include printing copies for your immediate family (e.g. parents and their children may use the same download, but grandparents, and the parents siblings may not.) If you wish to use the download for anything other than personal use, you must gain prior written permission from Stickman Communications Ltd (admin@stickmancommunications.co.uk ) Please note that once you have activated a download, you no longer have a right to withdraw from/cancel your order. Use of the site and products Stickman Communications Ltd makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. This site, our products and services are governed by English law. All products are used at the discretion and risk of the user. It is solely the responsibility of the user to ensure that the information on the product used is applicable to and appropriate for their situation. Stickman Communications Limited accepts no liability for inappropriate use of a product. Privacy policy In summary we use identifiable personal data to process your orders, check your identity if you call us about an order, respond to enquiries, or send you updates if you have signed up to our newsletter. We also may use anonymised data to help us see how our website is used, and to improve our products and services. You can see our more detailed privacy notice by clicking here. Returns and cancellations If you believe your goods were faulty or were not as ordered, please contact Stickman Communications Ltd by email, phone or letter within 30 days of the order being dispatched to arrange returns. You can read the full returns and cancellations policy here Payment Methods

Privacy Policy This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. Data we process We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communicating or making purchases. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice. Special personal information Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We no longer collect special personal information. However, if you have previously supplied personal information in order qualify for the disability VAT exemption, we are required to keep this information to comply with financial laws. If you do not provide personal information we need Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. Information we process because we have a contractual obligation with you When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: verify your identity for security purposes sell products to you provide you with our services provide you with suggestions and advice on products, services and how to obtain the most from using our website We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us admin@stickmancommunications.co.uk . However, if you do so, you may not be able to use our website or our services further. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our business. responding to unsolicited communication from you to which we believe you would expect a response protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage business risk protecting your interests where we believe we have a duty to do so Information we process because we have a legal obligation Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information. Specific uses of information you provide to us Information provided on the understanding that it will be shared with a third party Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include: posting a product review clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We allow this information to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. (for example quoting a product review in social media posts). Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at admin@stickmancommunications.co.uk . Complaints regarding content on our website We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. Information relating to your method of payment At the point of payment, you are transferred to a secure page on the website of Stripe or PayPal. That page may be branded to look like a page on our website, but it is not controlled by us, nor can we see or store the card or bank details you submit. Communicating with us When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service. Complaining When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person. Use of information we collect through automated systems when you visit our website Cookies Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways: to track how you use our website to record whether you have seen specific messages we display on our website to keep you signed in our site to record your answers to surveys and questionnaires on our site while you complete them. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. Our use of remarketing Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites. Disclosure and sharing of your information Third party advertising on our website Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties. Credit reference To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money. Control over your own information Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. Access to your personal information At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. Removal of your information If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you. Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. Use of site by children We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. Encryption of data sent between us We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar. How you can complain If you are not happy with our privacy policy or if you have any complaint then you should tell us. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/ . We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO. Retention period for personal data Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defense in court. Compliance with the law Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website. Review of this privacy policy We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us. If you have any questions regarding this policy, please contact us using the information on our contact page

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